Question 1

How long does delivery take?

Accepted Answer

Orders may be fulfilled directly by approved fulfilment partners, so processing and delivery times may vary depending on the product and fulfilment location. You'll receive tracking details by email once your order has been shipped.

Question 2

How much is shipping?

Accepted Answer

Applicable shipping costs are calculated and displayed at checkout before payment, based on your delivery address and the items in your order.

Question 3

Do your prices include GST?

Accepted Answer

Prices are shown in Australian dollars and include GST where it applies. Your order confirmation sets out what you were charged.

Question 4

Can I return an item?

Accepted Answer

SwiftLand does not offer refunds or exchanges for change of mind. This does not affect your rights under the Australian Consumer Law — if a product is faulty, unsafe or significantly different from its description you may be entitled to a repair, replacement or refund. Please contact us before returning anything, as the return process may depend on the product and fulfilment partner.

Question 5

How do I choose the right football size?

Accepted Answer

Size 5 is standard for players aged 13 and over, size 4 for ages 8–12, and size 3 for under 8s. Futsal balls use a low-bounce size 4.

Question 6

Do you supply clubs and schools?

Accepted Answer

Get in touch with your requirements and we'll let you know what we can put together for your team or school.

Question 7

Where do you ship?

Accepted Answer

SwiftLand currently ships within Australia. We do not offer international delivery at this time.

Question 8

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards plus popular digital wallets, processed securely at checkout.

Question 9

Can I change or cancel my order?

Accepted Answer

If your order hasn't been shipped yet, email gameready8888@gmail.com straight away and we'll do our best to amend it.

Question 10

How do I contact SwiftLand?

Accepted Answer

Contact SwiftLand at gameready8888@gmail.com. SwiftLand is founded and run by Nguyen Vu in Melbourne, Victoria, Australia.

Frequently asked questions